This accessibility statement applies to the www.mysupportteam.org.uk website.
This website is run by Torfaen County Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- most older PDF documents are not fully accessible to screen reader software
- some of the content is not written in plain English
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Alternatively, you can write to us at:
Torfaen County Borough Council
We’ll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our web team via email at firstname.lastname@example.org
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Our offices at the Civic Centre in Pontypool have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
- Telephone: 01495 762200 (08:30 to 17:00 - Monday to Friday)
- Email: email@example.com
- Visit: Torfaen County Borough Council, Civic Centre, Pontypool, NP4 6YB
Technical information about this website’s accessibility
Torfaen County Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some of our PDFs and other documents published after 23 September 2018 are not formatted so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value).
We aim to replace PDF and Word documents on our website with accessible HTML pages where possible. Where PDF and Word documents are still required, we aim to make these accessible over the coming months.
Preparation of this accessibility statement
This statement was prepared on 18th September 2020. It was last reviewed on 8th January 2021.
This website was last tested on 6th January 2021. The test was carried out by SiteImprove.com and Torfaen County Borough Council. All pages of the website and a sample of PDF documents within the website were tested.
Siteimprove currently scores www.mysupportteam.org.uk at 100 out of 100 for accessibility.
You can contact firstname.lastname@example.org by email to get a copy of reports and to ask for further details on reports.